Managed IT Solutions

Security, Flexibility, Partnership: Just What the Doctor Ordered

In the fast-paced world of healthcare and other high-security industries, you don’t have the time or the desire to deal with the minutiae of your organization’s IT infrastructure and its needs. Let the experts at SmartBase support your end users and provide the managed IT services that will optimize your operations, increase internal efficiencies and security, and free up your capacity to focus on your highest priorities. Enjoy simple, straightforward pricing that makes it easy to see where your spend is going and budget accordingly. From Microsoft 365 support to cloud management to migrations, SmartBase can handle it all.

Our Managed IT Services for Healthcare

Managed Network & Infrastructure

Let SmartBase set up, manage, and maintain your IT infrastructure on your behalf, so you can focus on serving your clients. We’ll tend to every detail of your network and infrastructure, from the hardware and software to the policies, procedures and protocols that keep your operations running as they should. By choosing SmartBase as your Managed Network & Infrastructure partner, you get the benefit of our expertise as an extension of your team, allowing you to optimize your internal processes for improved information flow, remain flexible in changing markets, ensure compliance, and reduce duplication of effort and overall IT costs.

End User Support

Stop relying on unreliable, ineffective, or overseas help desk services when your end users need assistance. The knowledgeable, patient professionals at SmartBase provide helpful, efficient End User Support via the ConnectWise platform, so there’s no need for your team to worry about the quality of your help desk calls and outcomes. We’ll handle support calls and manage client tickets to ensure every end user receives an effective solution and a stress-free experience. Whether they’re working in the office or remotely, we’re here to support them.

Managed Cloud

When you need an über-flexible computing environment fast, you need SmartBase’s Managed Public Cloud hosting solutions. Our Managed Public Cloud solutions alleviate the responsibility of managing your environment, allowing your team to focus on revenue-generating activities and serving clients while preventing IT headaches that can slow down your business day-to-day.

Whether you’re already in the cloud and need someone to manage it, looking to migrate to the cloud, are expanding your infrastructure footprint, or are starting a new business, we’ll configure, manage, monitor and support your environment in a cost-effective manner, including security, patching, and compliance. We’ll ensure a strong backup and disaster recovery solution is in place to protect your critical data and your business, so you can rest easy and focus on supporting your clients. SmartBase can work with the cloud provider of your choice, or make a recommendation based on your needs.

IT & Security Strategy Consulting

Need help with compliance to better protect your clients’ data? Concerned about potential security breaches, or recently experienced a security incident that underlined your strategy’s weak points? Let the experienced SmartBase team perform a strategic review of your current IT and security protocols. We’ll determine the updates and new procedures necessary to achieve your unique data security goals and implement them efficiently, so you work in total confidence.

Endpoint Management & Support

No in-house IT team to manage and service endpoints? No problem. SmartBase’s Endpoint Management & Support services allow our expert team to manage, maintain, and address issues with your endpoints — including desktop and laptop computers, servers, network equipment, and mobile devices — without stepping foot in your office.

The SmartBase team’s partnership with Lenovo allows us to acquire, configure and deploy endpoints in addition to asset management and support. Our remote management software connects us to endpoint machines for seamless support, security patching, TrendMicro antivirus and anti-malware solution implementation, troubleshooting and more. SmartBase is a proud TrendMicro partner, utilizing their XDR services to provide you with the peace of mind of knowing you’ll have the fastest response to threats 24/7.

Private Cloud Solutions

Dealing with sensitive data requires increased security, control and flexibility from your hosting solutions. SmartBase’s private cloud solutions are specifically designed for high-security industries and are engineered to meet the strict HIPAA compliance standards to ensure your data — including any private health information (PHI) — is completely protected.

The SmartBase team will build a custom private cloud environment tailored specifically to your organization’s unique needs, with the flexibility to grow and evolve as your business does. We’ll manage and support your environment 24/7, allowing you to focus your time and resources on other business priorities.

Who Can Benefit From Managed IT Services?

Whether you’re an Overwhelmed Ollie or a Partnership Perry, you and your organization can benefit from a partnership with SmartBase and our convenient Managed IT services. Recognize yourself in one of our customer case studies below? Contact us today to learn how our expert team can help transform your IT process.

Overwhelmed Ollie

You’re an office admin at a small non-profit. One day, you made an offhand comment about your knack for computers, and boom: You found yourself saddled with owning IT for the entire organization on top of your regular duties. You chose an IT services company to help cover the gaps in your knowledge and capacity, but they’re slow to respond and offer spotty support. You’re at your wits’ end — all you want is to keep things running smoothly, but your organization’s needs keep falling through the cracks.

Strategic Sam

You’re the IT Manager for a mid-sized company with limited internal IT resources. The technical team is generally busy with other day-to-day responsibilities, so like Ollie, you’re using a less-than-responsive IT services company to assist with the organization’s needs. You need to find a go-to partner to solve daily issues, but you’d also like that partnership to include strategic road-mapping toward scalable growth from an IT perspective.

Partnership Perry

As a Director at a large enterprise healthcare organization, you have a large team of application-level employees and internal resources at your disposal. The only problem? There’s a quagmire of red tape and high costs to navigate before anything gets done. Quickly building and scaling environments has been challenging, so you’re seeking an external IT partner that maintains robust security measures to own execution and help continually meet the evolving needs of your team and your customers.

Customer Testimonials

The SmartBase team has been critical to keeping my business safe, as many of my clients require sophisticated compliance protocols and plans. They are extremely responsive, helping me answer my clients’ questions quickly to ensure compliance with their standards. They’re absolutely great to work with.

Emily B., Founder and CEO

Smartbase Solutions provided my business the ability to focus on what we do best without having to worry about infrastructure performance or availability. Our business needs have been very dynamic, and at some times unpredictable, and Smartbase has been extremely responsive in either scaling up existing servers, bringing new hardware online or problem solving with my team to support our immediate needs. I also appreciate how the Smartbase team has collaborated with my business to help build new capabilities and to knock down barriers. The Smartbase team is professional, courteous, and just generally an easy team with whom to partner.

Client Testimonial, SmartBase Hosting

Additional Services

The SmartBase team has the knowledge and capabilities to handle all your managed IT and data security needs, including:

  • PPrivate Cloud
  • PManaged Security
  • PHardware Acquisition & Management
  • PUser Access Management
  • PEndpoint Detection & Response
  • PKubernetes
  • PCompliance Remediation & Maintenance

24/7/365 IT Support

If you’re on-call, we’re on-call. SmartBase’s experts are available to clients 24 hours a day, 7 days a week, 365 days a year — all in service of your data security and IT needs. We know that immediate IT concerns can be stressful and disruptive to your day-to-day operations, so we treat every ticket with the urgency and professionalism it deserves. We’ll monitor your vital systems, applications and integrations to ensure they’re running optimally, and act quickly and efficiently to address issues as they arise and keep you informed every step of the way.

Our Process

At SmartBase, we know that no two patients are identical, and the same is true of our clients. You won’t find any one-size-fits-all solutions in our digital doctor’s bag: Our non-prescriptive process is highly consultative, with an emphasis on working closely with clients to understand their needs and create a bespoke solution tailored to their goals. We’ll act as a true extension of your team, providing the IT structure you need to support your end users and the flexibility you need to respond to the evolving needs of your organization.

Your Superior Security Starts Here!

Contact us to learn more about our innovative, transparent approach to healthcare database management. A member of your team will connect with you to discuss your needs and start you on the path to smarter data security!

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